FROM OPERATIONS TO AI PRODUCT MANAGEMENT

Sion Prince

Project Manager | Operations & Program Management

12+ years leading teams and end-to-end operations, improving service delivery, and coordinating stakeholders. Now building product management capabilities with applied AI.

Explore my experience Get in touch

Currently learning product management with applied AI at Masai School x IIT Roorkee.

PROFILE

Turning operational complexity into reliable delivery.

I’m a project and operations manager with 12+ years of experience leading cross-functional teams in service delivery environments.

My work spans risk management, business continuity, internal audits, compliance, invoicing, vendor coordination, and team lifecycle management.

I currently manage Wyndham operations at NTT DATA, including hotel rate, availability, and inventory distribution across OTAs, GDS, and booking engines.

Explore my experience

Program delivery

Planning, execution, timelines, and coordination across stakeholders.

Risk & continuity

Risk registers, mitigation coordination, and business continuity planning.

People & stakeholders

Team leadership, onboarding, coaching, and vendor coordination.

PROFESSIONAL EXPERIENCE

Experience

Operations and service delivery leadership across travel and customer service.

DECEMBER 2017 — PRESENT

Manager (Wyndham Operations)

NTT DATA · December 2017 — Present

Manage hotel rates, availability, and inventory in Sabre CR across OTAs, GDS, and booking engines. Lead a team handling platform and connectivity issues; oversee invoicing, audits, risk registers, continuity planning, and team onboarding.

JANUARY 2014 — DECEMBER 2017

Team Leader

Interglobe Technologies · January 2014 — December 2017

Led reservation, distribution, and customer service operations; managed daily workflow, team training, escalations, client coordination, and process improvement initiatives.

AUGUST 2010 — NOVEMBER 2011

Process Associate

WNS Global Services · August 2010 — November 2011

Provided customer support, reservation processing, and issue resolution while working to meet service and policy standards.

AREAS OF EXPERIENCE

Operational work that keeps things moving.

Focus areas drawn from my roles. Detailed case studies can be added when available.

NTT DATAHOSPITALITY

Distribution & revenue operations

Rate, availability, and inventory management in Sabre CR with coordination across online travel agencies, GDS, and booking engines.

Related experience

RISK MANAGEMENTBCP

Risk & business continuity

Maintain risk registers, coordinate mitigation actions, and develop continuity plans to support operational readiness.

Related experience

PROFESSIONAL DEVELOPMENT

Learning product management with applied AI

Future-Ready Product Management with Applied AI Program, Masai School x IIT Roorkee — in progress, 2026.

Education & training

EDUCATION

Foundations for what’s next.

IN PROGRESS · 2026

Future-Ready Product Management with Applied AI

Masai School x IIT Roorkee

Professional development program in progress.

2010 — 2014

BA Pass

Indira Gandhi National Open University

2004 — 2006

Arts

National Institute of Open School

OPEN TO GOOD CONVERSATIONS

Let’s talk about what’s next.

For professional opportunities, collaboration, or a thoughtful hello, send me a note.

Psiyon.sp61@gmail.com